| egg.com [message #386876] |
Sa, 13 Mai 2006 23:13 |
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What is going on, egg.com seem to be having some pretty serious problems. i
have been trying to use their site for 3 days and now get this
"Unfortunately, our site is currently unavailable and we are temporarily
unable to provide account information over the telephone.
We're sorry for any inconvenience this has caused you and rest assured,
we're working flat out to fix this, though it's unlikely to be completed
today.
We'll update you right here as soon as we can on Sunday morning.
Thank you."
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| Re: egg.com [message #386877 ] |
So, 14 Mai 2006 01:09 |
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Yeh it's getting quite annoying!
Zoe Brown wrote:
> What is going on, egg.com seem to be having some pretty serious problems. i
> have been trying to use their site for 3 days and now get this
>
> "Unfortunately, our site is currently unavailable and we are temporarily
> unable to provide account information over the telephone.
> We're sorry for any inconvenience this has caused you and rest assured,
> we're working flat out to fix this, though it's unlikely to be completed
> today.
>
> We'll update you right here as soon as we can on Sunday morning.
>
> Thank you."
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| Re: egg.com [message #386880 ] |
So, 14 Mai 2006 10:01 |
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Zoe Brown wrote:
> What is going on, egg.com seem to be having some pretty serious
> problems. i have been trying to use their site for 3 days and now
> get this
> "Unfortunately, our site is currently unavailable and we are
> temporarily unable to provide account information over the telephone.
> We're sorry for any inconvenience this has caused you and rest
> assured, we're working flat out to fix this, though it's unlikely to
> be completed today.
>
> We'll update you right here as soon as we can on Sunday morning.
>
> Thank you."
I haven't had any problems with egg at all. This morning is the first time
in I don't know how long I haven't been able to log in. The most common
problem is that after logging in not all of my external accounts can be
displayed, and it's normally Virgin that can't display.
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| Re: egg.com [message #386884 ] |
So, 14 Mai 2006 10:54 |
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>> What is going on, egg.com seem to be having some pretty serious
>> problems. i have been trying to use their site for 3 days and now
>> get this
>> "Unfortunately, our site is currently unavailable and we are
>> temporarily unable to provide account information over the telephone.
>> We're sorry for any inconvenience this has caused you and rest
>> assured, we're working flat out to fix this, though it's unlikely to
>> be completed today.
>>
>> We'll update you right here as soon as we can on Sunday morning.
>>
>> Thank you."
>
> I haven't had any problems with egg at all.
The site *has* been down for three days. now they cant even take calls over
the phone !!??
Sounds very serious indeed to me.
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| Re: egg.com [message #386886 ] |
So, 14 Mai 2006 12:16 |
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Zoe Brown wrote:
>>> What is going on, egg.com seem to be having some pretty serious
>>> problems. i have been trying to use their site for 3 days and now
>>> get this
>>> "Unfortunately, our site is currently unavailable and we are
>>> temporarily unable to provide account information over the telephone.
>>> We're sorry for any inconvenience this has caused you and rest
>>> assured, we're working flat out to fix this, though it's unlikely to
>>> be completed today.
>>>
>>> We'll update you right here as soon as we can on Sunday morning.
>>>
>>> Thank you."
>> I haven't had any problems with egg at all.
>
> The site *has* been down for three days. now they cant even take calls over
> the phone !!??
> Sounds very serious indeed to me.
>
>
Oh come on, it's not all bad:
"The good news is that you can still apply for an Egg Card online now."
It does sound quite serious. I could understand that the website could
have a problem through no fault of Egg themselves e.g. DDoS attack, but
to have a problem with the phones as well is not good, unless they just
don't work on Sundays of course?
Gareth.
--
------------------------------------------------------------ -----------
To reply to me directly:
Replace privacy.net with: totalise DOT co DOT uk and replace me with
gareth.harris
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| Re: egg.com [message #386890 ] |
So, 14 Mai 2006 12:15 |
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Bitstring <QeC9g.11320$M16.8657 [at] newsfe2-win.ntli.net>, from the
wonderful person Zoe Brown <zoenaomibrown [at] N-O-S-P-A-A-Mtesco.net> said
>>> What is going on, egg.com seem to be having some pretty serious
>>> problems. i have been trying to use their site for 3 days and now
>>> get this
>>> "Unfortunately, our site is currently unavailable and we are
>>> temporarily unable to provide account information over the telephone.
>>> We're sorry for any inconvenience this has caused you and rest
>>> assured, we're working flat out to fix this, though it's unlikely to
>>> be completed today.
>>>
>>> We'll update you right here as soon as we can on Sunday morning.
>>>
>>> Thank you."
>>
>> I haven't had any problems with egg at all.
>
>The site *has* been down for three days. now they cant even take calls over
>the phone !!??
>Sounds very serious indeed to me.
I'm, sure they can take calls. What they can't do is access account
details (since the computer/database/program is broken). Yes, it's
serious .. but only for those who didn't notice that Egg were a bunch of
clowns and give up on them long ago. I gave up after about a year, when
I discovered they couldn't even calculate my interest correctly (until I
showed them how it is done).
--
GSV Three Minds in a Can
Google may be your friend, but groups.google.com posters definitely aren't.
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| Re: egg.com [message #386893 ] |
So, 14 Mai 2006 13:15 |
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Gareth wrote:
> It does sound quite serious. I could understand that the website could
> have a problem through no fault of Egg themselves e.g. DDoS attack, but
> to have a problem with the phones as well is not good,
Perhaps their phone staff just access the website on behalf of the
customer, instead of having a different route straight in to the
database. That way, if the website is broken, the phone staff are
just as excluded as customers who go straight to the website.
Alternatively, the database itself could be broken.
Alternatively, someone may have dug up the road and cut the comms
cable which carries both phone and Internet traffic into the
operations centre.
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| Re: egg.com [message #386895 ] |
So, 14 Mai 2006 14:07 |
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Zoe Brown wrote:
>>> What is going on, egg.com seem to be having some pretty serious
>>> problems. i have been trying to use their site for 3 days and now
>>> get this
>>> "Unfortunately, our site is currently unavailable and we are
>>> temporarily unable to provide account information over the
>>> telephone. We're sorry for any inconvenience this has caused you
>>> and rest assured, we're working flat out to fix this, though it's
>>> unlikely to be completed today.
>>>
>>> We'll update you right here as soon as we can on Sunday morning.
>>>
>>> Thank you."
>>
>> I haven't had any problems with egg at all.
>
> The site *has* been down for three days. now they cant even take
> calls over the phone !!??
> Sounds very serious indeed to me.
I haven't tried by phone but I have been on egg.com within 3 days because I
transfered some money on Friday when I was at work.
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| Re: egg.com [message #386911 ] |
So, 14 Mai 2006 16:20 |
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Zoe Brown wrote:
> What is going on, egg.com seem to be having some pretty serious problems. i
> have been trying to use their site for 3 days and now get this
>
> "Unfortunately, our site is currently unavailable and we are temporarily
> unable to provide account information over the telephone.
> We're sorry for any inconvenience this has caused you and rest assured,
> we're working flat out to fix this, though it's unlikely to be completed
> today.
>
> We'll update you right here as soon as we can on Sunday morning.
>
> Thank you."
>
>
>
I found the site was down yesterday afternoon. Now (Sunday 15:15 hrs
BST) the site seems to be working again.
--
Alan Law
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| Re: egg.com [message #386944 ] |
So, 14 Mai 2006 22:16 |
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Yeh the site seems to be up, but the Money manager still doesn't seem
to be able to show external accounts :(
Sort it out Egg!
Alan Law wrote:
> Zoe Brown wrote:
> > What is going on, egg.com seem to be having some pretty serious problems. i
> > have been trying to use their site for 3 days and now get this
> >
> > "Unfortunately, our site is currently unavailable and we are temporarily
> > unable to provide account information over the telephone.
> > We're sorry for any inconvenience this has caused you and rest assured,
> > we're working flat out to fix this, though it's unlikely to be completed
> > today.
> >
> > We'll update you right here as soon as we can on Sunday morning.
> >
> > Thank you."
> >
> >
> >
>
> I found the site was down yesterday afternoon. Now (Sunday 15:15 hrs
> BST) the site seems to be working again.
>
> --
> Alan Law
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| Re: egg.com [message #386955 ] |
Mo, 15 Mai 2006 08:27 |
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ally.martin [at] gmail.com wrote:
> Yeh the site seems to be up, but the Money manager still doesn't seem
> to be able to show external accounts :(
>
> Sort it out Egg!
>
> Alan Law wrote:
>> Zoe Brown wrote:
>>> What is going on, egg.com seem to be having some pretty serious
>>> problems. i have been trying to use their site for 3 days and now
>>> get this
>>>
>>> "Unfortunately, our site is currently unavailable and we are
>>> temporarily unable to provide account information over the
>>> telephone.
>>> We're sorry for any inconvenience this has caused you and rest
>>> assured, we're working flat out to fix this, though it's unlikely
>>> to be completed today.
>>>
>>> We'll update you right here as soon as we can on Sunday morning.
>>>
>>> Thank you."
>>>
>>>
>>>
>>
>> I found the site was down yesterday afternoon. Now (Sunday 15:15 hrs
>> BST) the site seems to be working again.
>>
>> --
>> Alan Law
I had no problems with my external accounts last night. Virgin was slow at
displaying in Money Manager but it always is.
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| Re: egg.com [message #386964 ] |
Mo, 15 Mai 2006 11:48 |
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On Sun, 14 May 2006 11:15:02 GMT, Ronald Raygun
<no.spam [at] localhost.localdomain> wrote:
>Alternatively, someone may have dug up the road and cut the comms
>cable which carries both phone and Internet traffic into the
>operations centre.
If that's the case, then for an organisation for whom
telecommunications is critical to its business they should have
designed their network more professionally. They should have had
sufficient diversity built into their external links such that any
single point of failure would not bring access to their systems down
completely.
Chris
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| Re: egg.com [message #390157 ] |
Mi, 17 Mai 2006 15:08 |
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Still down!!
Has it been back up this week ???
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| Re: egg.com [message #390160 ] |
Mi, 17 Mai 2006 19:21 |
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"Iain" <newsgroups [at] gabhsann.demon.co.uk> wrote in message
news:e4f78i$86q$1$8302bc10 [at] news.demon.co.uk...
> Still down!!
>
> Has it been back up this week ???
>
Fine here. Sent a secured message last night about a query on my account -
had reply at 10am this morning.
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