Contact at Bank of America Tax Department (for property taxes)

Hi there,

Does anyone out there have a DIRECT contact number for a HUMAN at Bank
of America's Tax Department based in Richmond, VA? This is the
department that is supposed to pay the property taxes with the escrow
money collected with a home mortgage payment.

I've had all kinds of problems getting them to pay my taxes and all I
have is an 800 number for the main BoA customer service (and they seem
to have nothing to do with the tax department and just assure me that
everything is being handled -- but they claim that they have no way of
connecting me to them or sending them a message or checking with them).

I have a mailing address and a fax number for this tax department and
I've tried contacting them in writing. Once I even got a "we've
received your letter and we're working on your case" response in
writing. But their response included no way to TALK to them and explain
the situation to a live PERSON, at least not a person in that actual
department.

Based on the fax number, I'm guessing that a phone number for this
department might be 804-627-9xxx. I'm about ready to dial all 999
possibilities until I get a person who can help me... but I thought I'd
see if anyone else out there has had to deal with them.

Thanks